8.35am - 8.55am 

Registration and arrival  

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9.00am - 9.10am

Welcome and introductions  

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9.15am - 9.35am 

NDIS Integrity, Compliance & Fraud Risk Management

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With the continued strengthening of NDIS integrity measures in 2026, providers are expected to demonstrate robust systems for financial accountability, ethical billing, and operational transparency.

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This session provides an in-depth examination of compliance risk, fraud exposure, and governance obligations under the evolving integrity framework.

Attendees will gain practical guidance on implementing internal controls, preparing for audits and reviews, responding to regulator enquiries, and reducing the risk of funding recovery, sanctions, or reputational damage. The session focuses on prevention, preparedness, and defensible operational practices.

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9.35am - 10.05am

Workforce Crisis, Retention & Psychosocial Safety in NDIS, SIL & Aged Care -  Designing Sustainable, Safe and High-Performing Care Teams in 2026

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Australia’s disability and aged care sectors are facing an escalating workforce crisis, with providers experiencing high turnover across frontline support workers, team leaders, coordinators, nurses and operational management roles.

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As service complexity, compliance obligations and participant expectations continue to intensify, many organisations are now confronting the operational and financial consequences of burnout, psychosocial hazards, workforce fatigue, absenteeism, poor culture, and leadership attrition.

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This executive-level session examines the growing workforce pressures impacting NDIS, SIL and aged care providers, with a practical focus on workforce sustainability, psychosocial safety, retention strategies, WHS obligations, and organisational resilience.

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Attendees will gain insight into the key drivers behind workforce instability, including leadership overload, unsupported middle management, workplace trauma exposure, rostering pressures, behavioural complexity, and inadequate psychosocial risk management frameworks.

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The session will also explore:

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• Why frontline leaders and coordinators are leaving the sector

• Psychosocial hazards within SIL and complex care environments

• WHS responsibilities and executive liability relating to psychological safety

• Workforce litigation and emerging employment risk trends

• Strategies for retaining high-performing staff

• Building resilient workplace culture and leadership capability

• Practical approaches to reducing burnout, turnover and operational disruption

• The link between workforce wellbeing, participant outcomes and organisational sustainability

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With increasing regulatory scrutiny around psychosocial safety and workforce governance, providers must now move beyond reactive staffing models and develop long-term strategies that support both workforce wellbeing and service continuity.

This session is essential for CEOs, executive leaders, HR professionals, operations managers, clinical leaders, board members and workforce managers seeking to strengthen organisational resilience and build sustainable care teams in an increasingly high-pressure operating environment.                   

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10.05am - 10.20am 

AI & Automation in Care Services  -  From Administrative Burden to Intelligent Operations in NDIS, SIL & Aged Care
Artificial intelligence and automation are beginning to reshape how NDIS, SIL and aged care providers manage workforce systems, compliance obligations and day-to-day operational delivery.

 

As administrative pressure increases and margins tighten, providers are under growing pressure to streamline documentation, improve decision-making and reduce manual workload without compromising compliance or participant safety.

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This fast-paced session provides an executive overview of where AI and automation are already delivering value across care operations, and what providers need to consider when integrating these tools into regulated environments.

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Key discussion points include:

• Practical AI use cases in rostering, scheduling and workforce optimisation

• Automation of documentation, incident reporting and compliance workflows

• Reducing administrative burden while maintaining audit readiness

• Using data insights to improve operational and financial decision-making

• Key risks including privacy, governance, data integrity and service quality

• What providers need to prepare for in the shift toward AI-enabled care systems

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Attendees will gain a clear, practical understanding of how AI can improve efficiency and compliance performance, and what governance safeguards are required before adoption in high-trust care environments.

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10.20am - 10.40am 

NDIS Insurance, Risk Exposure & Provider Protection - Understanding Liability, Coverage Gaps & Emerging Risk in Disability & Aged Care

Insurance is becoming one of the most critical yet underestimated cost and risk pressures facing NDIS, SIL and aged care providers, as claims complexity, workforce risk and regulatory scrutiny continue to rise.

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This session explores the evolving insurance landscape for disability and aged care providers, focusing on where coverage is tightening, premiums are increasing, and providers may be unknowingly exposed to significant uninsured risk.

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Key discussion points include:

• Current trends in NDIS and aged care insurance premiums and coverage restrictions

• Professional indemnity, public liability and management liability exposures

• Workforce-related claims, including psychosocial injury and WHS risk

• Incident reporting and how it impacts insurance outcomes

• Common gaps in coverage for SIL, SDA and complex care providers

• Governance expectations from insurers and underwriters

• Strategies to strengthen risk profiles and reduce claims exposure

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Attendees will gain practical insight into how insurance intersects with operational risk, governance and workforce management, and what providers can do to strengthen insurability and reduce long-term liability exposure across disability and aged care services.

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10.45am - 11.00am 

Morning Tea 

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11.00am - 11.30am 

Understanding NDIS and Aged Care Effective Structure for Tax and Asset Protection Purposes

As regulatory scrutiny, financial risk, and workforce liability continue to intensify in 2026, the way NDIS and aged care providers structure their organisations has never been more critical.

 

This session provides a detailed examination of corporate, trust, and group structures, with a focus on tax efficiency, asset protection, and risk management for providers operating in complex service environments.

Attendees will gain insight into how different structures impact liability exposure, funding flows, governance responsibilities, and long-term sustainability.

 

The session will explore common structural weaknesses identified in provider audits and transactions, as well as practical strategies to protect assets, segregate risk, and support future growth, diversification, or succession planning.

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11.30am - 12.00pm 

Navigating Employers’ Obligations

Employer compliance remains a significant operational and financial risk for NDIS and aged care providers.
This session provides a comprehensive overview of employer obligations in 2026, including fringe benefits tax, payroll tax, superannuation and PAYG withholding.
The presentation will examine how multi-jurisdictional operations and complex rostering models increase exposure to non-compliance and provide an update on impending changes.
 
Attendees will gain practical guidance on dealing with current regulatory expectations, reducing the risk of penalties, retrospective liabilities and audit findings.

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12.00pm - 12.15pm ​

Q & A  

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12.15pm - 12.45pm 

Lunch 

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12.45pm - 1.15pm 

The Hidden Financial Risk in Rostering: SCHADS, Compliance & Margin Leakage in NDIS & Aged Care

While often treated as an HR or payroll issue, the SCHADS Award has become one of the most significant financial, compliance and governance risk drivers in NDIS, SIL, community care and aged care services.

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As workforce pressures intensify and service delivery becomes more complex, rostering decisions are now directly impacting provider profitability, compliance exposure and operational sustainability. Small errors in interpretation or application of the SCHADS Award can rapidly escalate into systemic underpayment risks, audit findings, cashflow pressure and reputational damage.

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This session examines how SCHADS is shaping the true cost structure of care delivery and where providers are most vulnerable to margin leakage and compliance breakdown.

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Key discussion points include:

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• How SCHADS Award interpretation directly impacts service profitability

• Common payroll and rostering errors driving underpayment risk

• The financial impact of minimum shift lengths, penalties and travel time rules

• Where providers unknowingly lose margin through inefficient workforce models

• The link between rostering decisions, compliance breaches and audit exposure

• Governance responsibility for wage compliance and workforce controls

• Strategies to improve rostering efficiency while maintaining compliance

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Attendees will gain practical insight into how workforce design, payroll systems and rostering governance directly influence financial performance, compliance risk and long-term sustainability across NDIS and aged care service models.

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​1.15pm -  2.15pm  

Transitioning from NDIS to Aged Care: Funding, Processes & Operational Oversight

Transitioning services from NDIS funding to aged care programs presents operational, financial, and compliance challenges. This session explores the practical considerations involved in managing these transitions, including funding coordination, application processes, service alignment, and risk management.

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Attendees will gain guidance on maintaining continuity of support, managing operational handover, and ensuring compliance across funding systems during transition periods.

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2.15pm - 2.45pm

Financial & Operational Risk in Hospital-to-Home Care Models

Hospital-to-home pathways are becoming a significant source of financial, operational and compliance risk for NDIS, SIL and aged care providers as systems become increasingly interconnected and demand for complex care continues to rise.

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This session explores the financial exposure and operational risks associated with supporting participants transitioning from hospital settings into community, SIL and aged care environments, with a focus on funding alignment, service coordination and governance accountability.

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It examines how breakdowns in discharge planning and inter-agency communication can result in funding delays, cost escalation, workforce pressures and increased compliance scrutiny for providers delivering high-intensity supports.

 

Key discussion points include:

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• Financial risk in hospital discharge and transition funding models

• Operational breakdowns in cross-sector care coordination

• Governance accountability across hospital, NDIS and aged care interfaces

• Cost escalation in high-complexity care delivery

• Funding delays, gaps and approval risks impacting service delivery

• Risk mitigation strategies for providers managing complex transitions

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Attendees will gain a clear understanding of how hospital-to-home pathways impact provider financial sustainability, operational performance and governance obligations in an increasingly integrated care environment.

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2 45pm - 3.15pm   

Buying or Selling an Existing NDIS Business

Mergers, acquisitions, and exits within the NDIS sector require careful navigation of financial, legal, and compliance risk.

This session examines the full lifecycle of buying or selling an NDIS business, including valuation drivers, due diligence priorities, regulatory considerations, and transition planning.

Attendees will gain a clear understanding of common transaction risks, compliance red flags, and strategies to protect service continuity, workforce stability, and funding integrity during ownership change.

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3.15pm - 4.00pm 

Q & A and Panel 

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4.00pm - 6.30pm 

SILSDA and NDISDA, NDISLINK Networking